Saturday, March 7, 2015

PLDTHome's Ultera: Bad Execution of A Good Idea

LTE technology is a promising wireless broadband. Most western countries have their own versions or implementations.

I just began using PLDTHome's Ultera today. Right off the bat I know there's going to be a problem. While PLDT did not invent 'caps' or usage limits, their execution smells like a scam. I'm a canopy user and they finally migrated me to Ultera, an LTE product. My canopy speed is 1.5Mbps and no caps. Ultera began last year without any caps, then moved to 30% slower speed after reaching usage limits, now they openly proclaim they are throwing their subscribers back to the stone age with 256Kbps.



My house is next door to SMART's base tower. I didn't have problems with my canopy account. It's stable signal and 15ms PING makes up for the slow speed (1.5Mbps). It doesn't have usage limits. I've been using it since 2005.

SMARTbro subscribers were handed off to PLDTHome. PLDTHome decided to migrate canopy users to ULTEra. I now feel like a baton in a 4X100 relay race.

Now instead of browsing the internet at 1.5Mbps, ULTEra counts up to less than 15 minutes then throws me out of my promised speed of 10Mbps down to 256Kbps. Meanwhile they're still charging the same monthly fees per subscriber. How many 'additional' subscriber did the system accommodated because they implemented the caps, I wonder?


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Some Help You Are

Not all good motives end well. You thought you were doing somebody a favor but the other person is doing you mischief.