Bad Internet Service (in its 2nd week now)

Something has been bothering me for a week now because I thought that something is wrong with my application, browser, operating system and then I checked my internet speed. I am pasting the screenshot so everybody can see how bad the service is and maybe they want to check their own isp's for that matter.

My ISP is Smartbro.

The download speed is 8kb/s or 63 kbps. Smartbro promises a 384 kbps speed.

My speed is 17 to 23 % of Smartbro's promised speed, measured within the last 7 seven days.

Actually if you go to their website, they are advertising promotions of up to 1 Mbps (that's 1,000 kbps) under their plan 999.

I called their customer service and they have no satisfactory explanation.

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