Danny's Space

What are the most important things that customers expect from a call center? When I call a help desk or tech support number I don't expect to wait more than 10 minutes before my call is even answered by a recorded voice. Customers don't want to wait. They will voice out their displeasure. Filling up that waiting time with ads about your product and promos is not going to add to a better customer experience. When I call customer service I do expect a resolution to my concern and a fixed time when I will see that resolution. Else, customers call back. It is a good policy to be honest about resolution times and work flow. Explain to the customers why this takes that long. State the company policy and the reason for such a policy. Give the customer options, even third party options. Basic information to the customers should be free. I don't understand why customers have to pay for information about a company's product. Free customer support is testament to the com

Since switching to Ubuntu Linux I have been using the default email client for Linux Gnome - Evolution. I set up my account at first using my service provider's mail service. They are using pop for incoming mail and smtp for outgoing mail. My service provider is not using authentications just a password system. After giving my password I set it up so my computer remembers my password. For outgoing mail I set it so there is no security nor authentication too. I chose to set security so smtp follows pop set up since there's a choice in the options provided in the account set up. I decided to open a Gmail account with Google because I recently open also an account with Bloggers. Gmail uses a pop and smtp set up too but uses authentication. They are using SSL. I also gave my password to my account and set it so my computer remembers. There is not much difference between the two accounts except that Gmail servers are configured by default not to delete any mail. They are conf

Every time I read about an invention nowadays, I rolled my eyes and mutter "not another one". A group of researchers at Harvard University successfully lit up a light bulb without a wire. They sent an electrical charge wirelessly from the source a few feet away and lit an electrical device (light bulb). Another group of students successfully stored electricity in a paper media. Imagine rolls of paper that can now function as battery. If a company could now commercially make or print batteries the applications to electrical devices that needed flexibility and weight is endless. The holy grail of electrical storage is really how to pack more energy efficiently in the least space and the least weight.

Don't worry we will protect you. Sleep tight now my baby. The wind may rise now but listen to it die down. I will sing you a lullaby, and rock you to sleep. The world saw the birth of the nuclear age with the detonation of an atomic device over the city of Hiroshima, Japan. The Allies sought the unconditional surrender of Japan in the earliest time possible and save American lives by avoiding a land invasion of Japanese islands. The bomb ended the Pacific war with the Japanese surrendering in 1945. Since then US possession of the technology to make nuclear weapons began a world nuclear arms race with most of the victors of the war quickly joining. They refined the bomb. They are soon measuring their new weapons in terms of how many Hiroshimas their new versions could destroy with only one of their bombs. Major powers stockpiled these bombs in their vaults, bomb bunkers and equip their bombs rockets so they can hit targets across the globe. The United States and the Soviet Uni

Why do people hate so much it got to hurt? Now I have thought about the world full of misunderstanding and how that fuels hatred but what about hatred so deep it is ready to consume the world and everything in it. I once stepped in the middle of a fight to stop two friends from hurting each other and I ended up with a fist in my face. The sad thing is it made me feel like a fool whenever I feel like stepping in again. I always feel unsure now even as I grew older. Older but not surer of what is morally bad about fighting or just letting two man go at it.